building blocks
administration
    marketing management
    systems operation
support
infrastructure

marketing management

Tri-plex collects practically every detail of every event, call, provisioning transaction, activation, customer service activity, system user activity and system performance statistic. The data can be presented in a variety of reports including custom reports, and can be used to evaluate marketing effectiveness, develop sales strategies, prevent fraud, monitor system efficiency and ensure system security. Reports can be run by rate plan, market and sub-market, all on a daily or monthly basis. Upon request, new permanent reports can be added.

Tri-plex's management reporting tools contain more than 70 reports for prepaid services alone, covering the following categories:

Call Listing Reports
Card Inventory Reports
Dealer/Agent Reports
Account Information Reports, including Breakage reports, reports on Activations, Adjustments, Refills and Voids, Credit Card Reports, Usage and Security reports. Also included is an extensive collection of Customer Information Reports, including Active Subscriber, Expired Subscriber and Cancellation reports, Customer Balance reports, and various Customer Status reports.

Raw report data can also be sent via file transport protocol (FTP) and all reports may be exported to the following formats:

Hypertext Mark-Up Language
Rich Text Format
Text Format