building blocks
    real-time rating
    provisioning
    replenishment
    customer relationship
    add-on capabilities
administration
support
infrastructure

customer relationship

self care

With Web self-care and interactive voice response, subscribers have the convenience of managing their own accounts without utilizing carrier resources.

But for those subscribers who want to talk to a person, Tri-plex Prepaid supports a number of channels.

call center

Tri-plex provides a sophisticated provisioning infrastructure to support the service provider's Customer Service Representatives (CSRs) and administrators. And because CDRs are updated in real-time, Customer Service Representatives can view the customer's account activity and perform adjustments to the account immediately.

The provisioning application:

Activates and deactivates subscribers in real-time
Supports speedy implementation of new services
Reveals marketing opportunities
Provides instant access to account balances
Offers complete customer activity tracking
Offers immediate activation and provisioning
Extends services or blocks them in real-time
Updates balances in real-time
Manages your passwords
Selects and prints reports of all customer activities for your Accounting, Management, Engineering and Operations teams.

Administrators can use Tri-plex's provisioning software to manage logins and passwords, identify data editing and access rules based on permission level, define restrictions for specific area codes or applications, and generate reports.

dealer/agent management

Carriers can configure their dealers, agents, and other resellers to best capture and track key marketing and operations information.

PIN management

Tri-plex's PIN Management supports physical scratch cards such as those sold in retail stores, and "virtual" cards such as those issued by Customer Service Representatives during credit card or other 'non-cash' refills.